Start with the order you placed
Open your order history
Use the retailer account associated with the purchase and select the item you need help with.
Review the available options
Check the item’s eligibility, deadline, condition requirements and any return charge. Select the return, replacement or help option offered for that order.
Follow the instructions shown
Use the return method and destination provided by the retailer or seller. Keep any required tracking or receipt until the issue is resolved.
Return terms can vary
Eligibility and procedures depend on the item, seller and order. This website does not set a separate return window or promise free returns. Check the information for the exact purchase before sending anything back.
Damaged, incorrect or incomplete items
Open the order’s help options and describe what happened. Keep the item and packaging available, and provide photos if the support process asks for them. The available resolution will be shown by the retailer or seller.